Shipping & Returns

We work directly with green tea farmers in Japan and select tea that brings out characteristics of the place it was grown and the people who grew it

 
 

Shipping & Returns

International shipping

We currently only ship within Australia, sorry!

Where will my order arrive?


Delivery times vary depending on your location. We ship all orders from the NSW South Coast, so please bear this in mind when ordering. Please see the Australia Post website for more information on delivery times.

Unfortunately, we cannot promise your package will arrive by a certain date. Sometimes packages are held up for seemingly no reason, and transit times can vary. From our end, we make sure your order is on its way as soon as possible after the order is made.


Can I pick up my order from your office if I’m local?

Unfortunately, it is not possible to collect orders from our office at this time.

Address

When entering your shipping address, always take care to double check all building/unit/apartment numbers/floors are included where applicable. We also recommend shipping to a work/business address where possible.

We ask you to cover the cost of re-shipping:
— If the shipping address you entered was incorrect or incomplete
— If the postal service claims your item was delivered but you didn’t receive it
— If for any reason you were unable to collect your package

Return Policy

We are not able to accept returns. However if you have received a product in less than perfect condition, please email us first at hello@makijimatea.co with a description of the issue before sending it back. We will respond to you ASAP.

 


Have another question?